Eastbrook Biava Electric Hidden Vent Straight Matt White Towel Rail 360mm x 400mm

Type A
• For Vertical and horizontal use.
• Elements use PTC self-regulating technology providing excellent reliability and extended working life.
• Single heat element (not thermostatic)

Type A+
• For Vertical and horizontal use.
• Elements use PTC self-regulating technology providing excellent reliability and extended working life.
• Single heat element (not thermostatic).
• Comes with appropriate coloured cap.

Type C
• For horizontal installation only.
• Water temperature-controlled Thermostat
• Low running costs.
• Simple installation.
• Wide temperature range 10-60°C.

Type D
• For Vertical use only.
• Off season heating.
• Water temperature-controlled Thermostat.
• Low running costs.
• Simple installation.
• Wide temperature range 10-60°C.

Type D Boost
• For Vertical use only
• Turbo boost function (full heating - 1, 2 or 3-hours settings)
• Anti-Freeze function
• Water temperature-controlled Thermostat
• Smooth temperature adjustment (10°Cto 65°C)
• Low running costs
• Simple installation

Type E
• For Vertical use only
• Off season heating
• Water temperature-controlled Thermostat
• Low running costs
• Simple installation
• Wide temperature range 10-60°C

Type F
• For Vertical use only.
• Comes with remote control, that acts as ambient temperature sensor.
• Turbo boost function.
• Off season heating.
• Cable connection cover included.
• Daily & weekly programmable.
• Low running costs, towel drying.
• Smooth temperature adjustment (10°C to 65°C).
• Thermostat can control either water temperature or ambient room temperature.
• Open window detection.
• Eco Design ready.
• Anti-Freeze function.

Type F with WIFI
• For Vertical use only.
• Wi-Fi & App Control.
• Comes with remote control, that acts as ambient temperature sensor.
• Turbo boost function.
• Off season heating.
• Cable connection cover included.
• Anti-Freeze function.
• Daily & weekly programmable.
• Low running costs, towel drying.
• Smooth temperature adjustment (10°C - 65°C).
• Thermostat can control either water temperature or ambient room temperature.
• Open window detection.
• Anti-Freeze function.
• Eco Design ready.

Type G
• For Vertical use only.
• Timer 1-9 hour.
• Turbo boost function.
• Off season heating.
• Cable connection cover included.
• Anti-Freeze function.
• Maintains previously selected temperature for a period of 1-9 hours.
• Low running costs, towel drying.
• Smooth temperature adjustment (10°C to 65°C).
• Water temperature-controlled Thermostat.

Type H
• For Horizontal use only.
• Turbo boost function (full heating for a set period 1, 2 or 3 hours).
• Off season heating.
• Anti-Freeze function.
• Low running costs.
• Eco Design ready.
• Smooth temperature adjustment (10°C to 65°C).
• Comes with remote control, that acts as ambient temperature sensor.
• Thermostat can control either water temperature or ambient room temperature.
• Can be fi tted on LH or RH side by 180°C rotating thermostat.

Our customer service team is available to provide you with assistance 24/7. We offer multiple contact options including phone, email, live chat, and a contact form for your convenience. Get the help you need fast, with answers delivered promptly.

We have a 60 day return policy, which means you have 60 days after receiving your item(s) to request a return.

To be eligible for a return, your item must be in the same condition it was received and in its original packaging.

To start a return, please click HERE

Damages and issues.

Please inspect your order as soon as you received it and contact us immediately if the item(s) is defective or if you have received the wrong item, so we can correct it.

Exceptions / non-returnable items.
Certain types of items cannot be returned, (special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Exchanges.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process your refund. If more than 15 business days have passed since

All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

In some circumstances their may be some delays receiving your item(s) due to some of the following circumstances, high volume of orders, postal service problems.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Local delivery

In some circumstances your order may be delivered by us at CC Discount Heating ltd if your location is within our area of coverage.

Deliveries are made from 8:00am to 4:00pm on Monday to Friday by CC Discount Heating ltd, other delivery companies we use may be delivered from 7:00am to 8:00pm Monday to Saturday. We will contact you via email or text using the information provided at checkout to notify you on the day of our arrival. 

In-store pickup

Free local pickup at is available at the following location only: 

CC Discount Heating ltd
2/4 Harwich Road
Colchester
Essex
CO4 3BN

After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 2 to 4 business days. We will send you an email when your order is ready along with instructions.

Our in-store pickup hours are 8:00am to 5:00pm on Monday to Friday. Please have your order confirmation email with you when you come.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at ccwarehouse101@gmail.com with your name and order number, and we will look into it for you.